Find the Right Support Plan for Your Business

Q: Why upgrade to a paid care plan?

A paid care plan gives your team, direct access to Vibe specialists for support, training, content guidance, and strategic advice. It helps you improve results, not just resolve issues.

Q: Can Lite customers access direct support?

For Lite customers, the default plan is the Self Service plan. Upgrade to Support Access for direct access to the Vibe support team.

Customer Care Plans

Get more value from Vibe with the right care plan

Every customer has access to platform maintenance and self-service support through the Vibe Help Centre. For teams needing more hands-on guidance, our paid care plans provide direct access to Vibe specialists for troubleshooting, training, content advice, design reviews, strategic support and more, helping keep your channels running smoothly and delivering better results.

Whether you manage Vibe independently, need occasional help, or want Vibe to act as an extension of your team, there is a care plan to help keep your channels running smoothly and delivering better results.

Why choose a Vibe Care Plan?

With the right plan in place, your team can:

Resolve issues faster with expert support

Improve content quality and consistency

Get practical guidance on training, design, and best practice

Build momentum with regular reviews and improvement advice

Reduce pressure on internal teams

Keep key screens performing with proactive support options

Choose the Care Plan That Fits Your Team

Suited to teams who prefer to manage their platform independently, including hardware, integrations, and software.

Help Centre, videos & FAQs.
Setup guides & technical resources.
Live Chat (AI Zobot)

Suited to small teams who need occasional guidance and experience hardware or connectivity issues.

Access to the Vibe support team for assistance with 1 or 2 help requests per month.
Help Centre, videos & FAQs.
Setup guides & technical resources.
Live Chat (AI Zobot & Support Specialist)

Care Plan Comparison

Plan	Best for	Includes	Pricing
Self Service	Teams managing Vibe independently	Help centre, videos & FAQs Setup guides & technical resources	Default for Lite Customers
Support Access	Teams needing occasional help	Help centre, videos & FAQs Setup guides & technical resources Support for 1 or 2 help requests per month	Included in Pro & Enterprise $150/month for Lite
Managed Care	Teams wanting ongoing guidance	Quarterly reviews & strategic advice Creative support & training Access to expert support and guidance, with up to 3 hours available each month.	$450/month Single time zone $750/month Multiple time zones
Strategic Care	Organisations relying on Vibe at scale	Priority support & screen monitoring Workshops & strategic guidance Access to priority expert support and guidance, with up to 6 hours available each month.	$840/month Single time zone $1,245/month Multiple time zones

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Frequently Asked Questions

What is the difference between Self Service and Support Access?

Self Service gives you access to the Vibe Help Centre, videos, FAQs, setup guides, and best practice resources.
Support Access adds direct support from the Vibe team for occasional help requests.

Which care plan is right for my organisation?

Self Service suits teams that manage Vibe independently.
Support Access is best for occasional help.
Managed Care is ideal for regular expert guidance.
Strategic Care is best when Vibe is a key communication channel across multiple teams, sites, or time zones.

Why upgrade to a paid care plan?

A paid care plan gives your team, direct access to Vibe specialists for support, training, content guidance, and strategic advice. It helps you improve results, not just resolve issues.

What can we use our monthly care plan hours for?

Depending on your plan, hours can be used for troubleshooting, training, content and design best practice, strategic advice, creative reviews, theme reviews, and practical guidance.

What does Strategic Care include that Managed Care does not?

Strategic Care includes priority support, more monthly support time, screen uptime monitoring, troubleshooting, product advocacy, and workshops for areas such as learning, development, and change management.

What is the difference between single time zone and multiple time zone support?

Single time zone support is for organisations operating in one region. Multiple time zone support is for organisations with teams, locations, or support needs across different regions.

Can Lite customers access direct support?

For Lite customers, the default plan is the Self Service plan. Upgrade to Support Access for direct access to the Vibe support team.

Can we pay for training?

Yes. Personal and group training sessions can be added to help onboard users, refresh knowledge, or build confidence across your team.

Can we change our care plan later?

Yes. You can move to a different care plan as your needs change. Terms and Conditions may apply.

Virtual Assistant Plans

Need help producing content too? Add Vibe Assist

Vibe Care Plans help your team get more value from Vibe through
support, guidance, training, and strategic advice.

Vibe Assist goes further by helping coordinate, edit, produce, and manage communication content
on your behalf.

Coordinate communication

Your Vibe Assistant will liaise with key stakeholders to coordinate communication material.

Edit content

Your Vibe Assistant will make sure your content is bite-sized and relevant to your audience.

Produce Vibe slides

Let your Vibe Assistant produce visually stunning content from our Template Library.

	Standard	Plus	Pro
Dedicated hours	9 hours per month	22 hours per month	35 hours per month
24 hours support	Add-on	Add-on	Add-on

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Frequently Asked Questions

What's the difference between Customer Support plans and Vibe Assist?

Our Customer Support plans are designed to help you when you need a dedicated resource for your communications. Our Vibe Assist is a bespoke service designed to proactively create and manage your content to take the pressure off you and your team!

What is the benefit of Vibe Assist?

With your Vibe Assistant, you’ll find that sticking to your communication plan is easy because you can take the pressure off internal resources and allow us to coordinate, edit and publish your ongoing communication content.

Does Vibe Assist provide user training?

Yes, you can use Vibe Assist time to receive training for new users.

Does Vibe Assist include development services?

Yes, we can include a range of development services to help with your future internal corporate communication requirements, such as custom API development, custom slide design and template development

Can my Vibe Assistant do tasks that aren't related to Vibe.fyi?

Unfortunately not! Vibe Assist is purely for assistance with Vibe.fyi Software and Hardware.

If I have unused hours at the end of the month, will it carry forward?

This is a 'value' based service, meaning that, you will see the positive value that we can add on a regular basis! Any unused hours can be transferred to one following month, as your request.

Is there a minimum term to Vibe Assist?

There is no minimum term, you can cancel your subscription at any time.

Can I upgrade or downgrade my Vibe Assist tier?

Yes, you can upgrade or downgrade your tier by providing at least 7 days notice, prior to your next invoice renewal date. The change to your subscription plan will take effect on your next invoice renewal date.

What are the Terms of Service?

Please refer to Vibe.fyi Terms of Service

It's very cool and a great way to communicate with and engage my non-wired employees.

The digital templates are extensive and the Vibe team support is outstanding. The feedback I get from my team tells me we're on the right track.

- Fletcher Steel

We have found Vibe very effective as an implementation model for dashboard content.

It helps us visualise data. It’s a great system and I would definitely recommend it.

- Vulcan

Really great for providing snackable and understandable content, it’s visually a great way to communicate.

The impact when people see our big digital wall at reception is great.

- Zespri International

We started with COVID messages, but after 6 months, we were communicating other business events on site.

We're using Vibe for EVERYTHING. Facebook groups, café menus, surveys (with a QR code), internal videos, welcoming our summer interns, Christmas messaging from our CEO + more!

- Fisher & Paykel Healthcare

We are now able to share general company information and specific site information to large groups of people.

It suits our teams and contractors in different locations, which in the past has been difficult to communicate with.

- HR Manager

You can just have it all on Vibe.

Even when you’re at home, you can have these snackable bits of content you can retain, instead of having to check an email, look at an announcement, go from one platform to another.

- Executive Operations Coordinator

Thanks for making the lives of communicators easier!

It is incredible to look back five years and recall how life was like before Vibe – so many more steps, so much more inefficiencies!

- Communications Manager

We easily share information to staff in all locations that isn't always available to them.

The different templates are a bonus - there's always a layout that works.

- DHL Freight Forwarding

Vibe helps us get internal messaging to staff in a fun, graphic format.

As well as the serious stuff, slideshows of staff events are very popular. Plus, promote our outward-facing social media content inwardly to staff and visitors.

- Lead Graphic Designer

This software has helped stop geographical office separation and team silos.

Meetings are shorter. We get immediate reporting to the whole business on performance without having to send more emails to get the data required.

- Marketing Specialist

Before Vibe there was a lot of 'printed flyers' which is both costly and environmentally unfriendly.

With Vibe's on-screen format it’s easy to make changes instantly on the fly without the need for a reprint. No more excuses from staff not reading internal emails. Messaging is right there, on the screen.

- Lead Graphic Designer

More than support.
A smarter way to get more from Vibe.

Customer Care Plans